Refund Policy

Signalvexa offers a free tier and two paid subscriptions, billed monthly in advance: Signalvexa Pro at $22 per month and Signalvexa Pro+ at $44 per month (subscriptions started during the launch offer keep their launch price of $14.99 and $29.99 per month). This policy applies to those subscription payments. The free tier involves no payment and nothing to refund.

Payments are processed by Stripe. Signalvexa is the seller and merchant of record for every subscription; Stripe is the payment processor, which means it handles the card transaction, the invoice and the mechanics of any refund, while the decision on a refund is ours. Your card details are entered on Stripe’s own hosted checkout — Signalvexa never receives or stores them.

Every account includes 2 free AI analyses, so that you can judge whether Signalvexa is useful to you before paying anything. They do not refill; once both are used, AI analysis needs a paid plan. We encourage you to use them. A paid plan raises that allowance — to 500 analyses a month on Pro and 2,000 on Pro+ — and unlocks backtesting, longer forecast horizons and advanced analysis; it does not change the nature of the output.

Signalvexa produces probabilistic assessments of market conditions. It is not financial advice and it does not predict prices. Dissatisfaction with the direction a market moved is not itself a basis for a refund, and no plan is sold on the basis of trading results.

Each request is reviewed individually. We approach the following in good faith and, in the ordinary case, expect to refund:

• Accidental purchases. A plan bought by mistake, or a plan bought twice in quick succession, where the service has not been meaningfully used. Tell us promptly and we will normally refund in full.
• Duplicate charges. Two charges for the same subscription period. The duplicate is refunded in full. This is a billing error on our side and you should never be out of pocket for it.
• Charges after cancellation. A renewal taken after you cancelled but before the cancellation took effect. Refunded in full.
• A service failure. A sustained outage, or a paid feature that did not work for you, where we were unable to put it right within a reasonable period.
• An unrecognised charge. A payment you did not authorise. Tell us (section 6) and raise it with your bank; we cooperate fully with any investigation.

We will still consider any request, and nothing here removes a right you have under consumer law in your country. But in the normal course we are unlikely to refund:

• A subscription period that has been substantially used — for example, most of a month’s analysis allowance consumed before the request.
• Dissatisfaction with the content of an analysis, a probability, or a backtest result, where the service worked as described.
• Losses from trading or investment decisions. Signalvexa is an analysis tool and, as the Terms of Service set out, is not an adviser, broker, or exchange.
• Repeated requests across several billing periods, where the pattern suggests the service is not what you need. In that case we would rather help you cancel than continue billing you.

You can cancel at any time from Settings → Billing. The Manage subscription button there opens the Stripe billing portal for your own subscription, where cancelling, changing your card and downloading past invoices all live. Cancelling stops all future charges.

Cancelling is not a refund. It stops the next renewal and nothing else: no money is returned for the period you have already paid for, and no further payment is taken after it.

Your plan stays active until the end of the period you have paid for — cancelling does not cut your access off at the moment you press it — and the billing page shows the exact date. You keep every paid feature until then, after which the account returns to the free tier with your history intact.

A refund is a separate request, and is granted only where this policy provides for one (sections 3 and 6) or where the law in your country requires it. You can ask for a refund whether or not you have cancelled; the two are independent.

Refund requests go to Signalvexa. Stripe processes payments and issues refunds, but it does not decide them — it acts on a refund once we approve one, so asking Stripe directly cannot speed that up.

• Find the charge first — open Settings → Billing and use Manage subscription. The Stripe billing portal lists every invoice on your subscription, so you can see the exact date and amount in question.
• Then contact us — using the support contact shown on your Stripe receipt or in that portal, from the email address the subscription is under.
• If you only want to stop future charges — you do not need us at all. Cancelling in the portal is recorded straight away and no further payment is taken; your current period still runs to its end, and no refund is involved.

It helps to say which plan it is, roughly when you were charged, and what went wrong in your own words. Each request is reviewed individually against this policy.

We aim to reach a decision within two business days of a request reaching us. Where a refund is approved we issue it through Stripe to the original payment method — there is no way to send it anywhere else.

Once issued, the money typically appears within 3–10 business days, though the exact timing is set by your bank or card issuer rather than by Stripe or by us. Some banks take longer, particularly across international borders.

Your subscription is managed under Settings → Billing in your account: Manage subscription opens the Stripe billing portal, where invoices, payment method and cancellation all live. For anything that portal cannot do — a refund, a charge you do not recognise, or a question about a payment — contact Signalvexa using the support contact on your Stripe receipt. The billing relationship is with Signalvexa, not with Stripe.

This policy may change. Changes apply to purchases made after they are published, and the date at the top of this page shows when it was last revised. Nothing in this policy limits any statutory right you have as a consumer.